bdbajee Privacy Policy

This privacy policy applies to all users of the bdbajee platform. When you visit our website, create an account, or use our services, you are considered to have accepted the terms of this policy.

bdbajee is committed to creating a safe online gaming environment for users in Bangladesh. We believe that proper handling of personal information is the foundation of a trustworthy service. We therefore ensure that every piece of information collected from you is used only for specific and legitimate purposes.

This policy should be read alongside our Terms and Conditions, which set out the general rules for using the platform. If there is any conflict between the two, this privacy policy will take precedence.

The following types of information are collected for account registration and service delivery on bdbajee:

2.1 Identity Information

• Full name, date of birth, and national ID number (for verification purposes)
• Email address and mobile number
• Profile photo (optional, only if you upload one yourself)
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket account numbers or bank account details
• Deposit and withdrawal transaction history
• Bonus claims and wagering records

Financial information is handled directly through our payment processing partners, and full payment card or bank credentials are never stored on our servers.

2.3 Technical Information

• IP address, device type, and operating system
• Browser version and cookie data
• Session duration and list of pages visited
• Device fingerprint (for fraud prevention)

2.4 Gaming Activity

• Betting history, game preferences, and session data
• Win/loss records and bonus usage
• Time spent in games and activity patterns

We collect information in the following ways:

3.1 Information You Provide Directly

You provide information directly to us by filling in registration forms, going through the verification process, making payment transactions, and contacting customer support.

3.2 Automatically Collected Information

While you use our website and app, certain technical information is collected automatically through cookies, web beacons, and similar technologies. This information is used to improve site functionality and maintain security.

3.3 Information From Third Parties

Certain information may be received from identity verification service providers, payment processors, and anti-fraud partners. This information is used solely for account security and fraud prevention.

Information collected by bdbajee is used only for the following legitimate purposes:

• Account registration, verification, and management
• Processing financial transactions such as deposits and withdrawals
• Providing customer support and resolving complaints
• Preventing fraud, money laundering, and other dishonest activity
• Improving platform functionality and user experience
• Sending relevant promotional messages and bonus offers (only to users who have given consent)
• Implementing and monitoring responsible gaming policies
• Diagnosing and resolving technical issues

We do not sell your information to third parties or rent it out for marketing purposes. Cases where information is shared with third parties are described in detail in section 5.

In certain circumstances, bdbajee may share your information with the following parties:

5.1 Service Provider Partners

Only necessary information is shared with trusted third parties who assist with payment processing, identity verification, cybersecurity, and technical infrastructure management. These parties are required to use the information according to our instructions.

5.2 Legal Obligations

We may be legally required to disclose relevant information in response to a court order or a lawful request from a law enforcement authority. In such cases, we will provide only the minimum information required.

5.3 Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new ownership. In such cases, we will notify users in advance and ensure continuity of this policy.

bdbajee uses industry-standard security technology to protect your information. Our security measures include:

• SSL/TLS encryption — all data transfers between the website and servers are encrypted
• Password hashing — your password is never stored in plain form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Restricted staff access — only authorised personnel can access specific information

6.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a period of time due to legal obligations or the need to resolve disputes. Once that period has passed, the information is securely deleted or anonymised.

However, no technical measure is completely impenetrable. We therefore ask you to use a strong password and not share your account details with anyone.

The bdbajee website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions, security, and core platform functionality.
• Functionality Cookies: Help remember your language preferences and customisation settings.
• Analytics Cookies: Used to understand which pages of the site are used most.
• Security Cookies: Help detect fraud and suspicious activity.

7.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some important site functions to stop working properly.

You have the following rights regarding your information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Portability: The right to receive your information in a structured format.
• Right to Object: The right to request that marketing communications be stopped.
• Right to Restrict Processing: The right to request that processing of your information be paused in certain cases.

To exercise any of these rights, please contact our customer support. We will endeavour to respond within 30 days of receiving your request. In some cases, legal obligations or security requirements may mean we are unable to fulfil a request in full.

bdbajee believes gaming should be enjoyable and controlled. As part of our responsible gaming programme, we may monitor your gaming behaviour. This monitoring is done solely for your protection — this information is not shared with any third party.

If we identify signs of concerning behaviour or a potential problem, we may contact you directly and, if necessary, suggest taking a temporary break or setting limits.

Some of our service provider partners may be located outside Bangladesh. In such cases, your information is kept secure in accordance with international standards. We ensure that appropriate safeguards are maintained when data is transferred.

bdbajee strictly does not provide services to persons under the age of 21. We do not knowingly collect information from minors. Age verification is mandatory during the registration process.

If we become aware of an account belonging to a minor, we will immediately close that account and delete all associated information.

bdbajee may revise this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will change. For significant changes, you will be notified by email to your registered address or via a notice on the site.

Continuing to use the site after any changes means you are considered to have accepted the updated policy. You are therefore advised to visit this page from time to time.

If you have any questions, comments, or complaints about this privacy policy, please contact our customer support team. We provide assistance in Bengali and English via live chat and email, seven days a week, 24 hours a day.

Email: [email protected]

To exercise your rights or send any data-related request, contact us with "Privacy Request" in the subject line. Many questions are also answered in our FAQ section.